Delivery
Postage and handling is calculated based on the total value of the items ordered. Depending on your order value, the cost will range from as little as $10.90 to no more than $13.90. Please refer to the postage and handling scale below:

Postage Cost based on Total Order Value

• $10.90 for Orders up to $45.00
• $12.90 for Orders between $45.01 - $70.00
• $13.90 for Orders over $70.01
 

We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney. Please allow up to 21 days for delivery of your product(s). 
 

All prices include GST. The items bought are delivered to your door by Australia Post or courier. Delivery to your door is subject to Australia Post network.

For couriered items, dispatch and delivery times may vary, please contact us for further information. Please allow four weeks for despatch from order date of products that can be personalised (whether they are personalised or not) due to the complex systems involved. Products are dispatched from Magnamail, 431 Warringah Road, Frenchs Forest, NSW, Australia.

We deliver throughout mainland Australia and Tasmania.
Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model. All products are supplied for domestic use only and not for any commercial use. In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.

Returns
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price - excluding delivery and insurance fee. All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. All of our quality products come with a 12 month money back guarantee (Not incl. P&H. This guarantee is in addition to any rights you may have under the Australian Consumer Law) if you are not completely satisfied. Please contact us on 1300 070 904 and one of our friendly Customer Service team members will assist you with your returns process.

For Standard Australia Post Returns, please be sure your return meets the qualifications
 and visit your local Australia Post store or outlet.